What is the cost of shipping?
A shipping charge is not applicable, prices mentioned at product page includes shipping and gst.
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How long will it take for the order to reach me?
Please refer the product page for estimated shipping and delivery timelines for all orders. From the time of order placed, it takes about 5-7 days for domestic orders 7-10 days orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@iani.in (Monday to Saturday, 10AM to 7PM). and we will try our best to resolve your issues.
Returns, Refunds, Cancellations and Exchanges
The return and exchange policy for every product is clearly mentioned on the product page. If the product is eligible for return/ replacement, you can raise the return/ replacement request from My Order section in our Website within 7 days of delivery to request return and replacement. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned/ replaced. Please do note there are some items that are not returnable or exchangeable.
Can I cancel my order?
You can cancel your order within 12 hours of order through My Order section. You can also write to us at support@iani.in or call us on +9189800 87373 (Monday to Saturday, 10:30AM to 6:30PM).
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
For all orders cancelled before shipping, refund shall be processed within 3 working days. For refund on return items, refunds shall be processed within 3 working days upon receiving the item and quality check